Returns & Exchanges

Returns & Exchanges

We want you to feel confident shopping with Scrubs by Jeness. If something isn’t right, we’ll help make the return process as simple as possible.

Return Eligibility

Items may be returned within 30 days of purchase.

To qualify for a return, items must be:

• Unworn
• Unwashed
• In original condition
• Returned with all original tags attached

Customized or personalized items are not returnable unless there is a manufacturing defect or an error with your order.

How to Start a Return

Email us at scrubby@scrubsbyjeness.com with:

• Your order number
• The item you would like to return
• The reason for the return

Once your return is approved, we’ll provide instructions for sending it back.

Refunds

After we receive and inspect your return, refunds are typically processed within 5–7 business days.

Refunds are issued to the original payment method. Original shipping charges are non-refundable unless the return was caused by an error on our part.

Exchanges

Need a different size or color?

The easiest method is to return the original item for a refund and place a new order for the item you want. This helps you get the replacement size or color as quickly as possible.

Defective or Incorrect Items

If you receive an incorrect or defective item, contact us at scrubby@scrubsbyjeness.com and we’ll work to correct the issue at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return:

• Final sale items
• Gift cards
• Customized or personalized products

Exceptions may apply if an item is defective or we made an error with your order.

Questions?

Email scrubby@scrubsbyjeness.com and we’ll be happy to help.